FAQ & Site Info

We inspect all returned items when they arrive at our processing facility. If your return is a result of an Banterfascist error or defective product, we will refund the full cost of the merchandise and original shipping charges. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days*. You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.